Shipping and Returns

Warranty, Shipping & Return Policy & Procedure for:

Ceiling Tiles By Us Inc.

1440 Coral Ridge Drive # 151

Coral Springs, Florida

Customer satisfaction is important to us.

Warranty of Product:

We, Ceiling Tiles By Us, Inc., guarantee our products to be free of defects of craftsmanship for a period of one year from the actual date of purchase. We inspect every item prior to shipment and in the unlikely event you encounter any hidden craftsmanship or manufacturing defect such as in design form etc the customer shall:

  1. Preferably take digital photographs but do photographs any damage to the actual product to the extent you document all visible damages you contend as defective in any manner.
  2. Preferably take digital photographs but do take photographs of the shipping boxes to include the label and both outside and inside of the shipping boxes.
  3. Notify Ceiling Tiles By Us, Inc., immediately by telephone at 800-349-5799 or 888-612-7573 and by e-mail at Sales@ceilingtilesbyus.com or to ceilingtilesbyus@bellsouth.net and include the digital photographs as attachments to your e-mail.
  4. Follow to make certain we acknowledge receipt of your notification. We will answer your e-mail and or telephone notification with in 24 hours.
  5. Please do not return the product items unless you have received an authorization acknowledgement from us.
  6. When we received your notification we will generally request the customer separate the claimed defective product from the non-defective product and after review of the requested photographs we will discuss arrangements for resolution of the problem. Once we confirmed as a craftsmanship or manufacturing defect we will reimburse the reasonable return shipping cost and replace the defective product.

SHIPPING COST:

STYROFOAM CEILING TILES:

Shipping cost, other than posted sale applicable to discount and shipping restrictions, is a standard charge/minimum of $10.00 plus $0.45 after accumulated usage absorbs the minimum stated charge for each Royal Ceiling Tile and $0.85, after accumulated usage absorbs the minimum stated charge, for each Grand, Classic and Modern Ceiling Tile. We usually process and prepare orders to ship within 2 to 3 Business Days following receipt of the order and purchase. We usually ship by Fed Ex, or UPS who advertises 2-6 day business days for ground delivery, in the contiguous 48 United States. If shipment is by USPS the delivery may 4 to 10 days in the contiguous 48 United States and Alaska and Hawaii. Delivery to other locations usually will take 7 to 14 days and we reserve the right  to modify due to unforeseen circumstance that may develop that were neither planned for or that were not within the realm of reasonable expectations.

PVC CEILING TILES AND GRID STRIPS:

Shipping cost for PVC Ceiling Tile Sheets in 24″ x 24″ is at the stated minimum of $10.00, after accumulated usage absorbs the minimum stated charge is $0.75 for each PVC Ceiling Tile in 24 x 24 Sheet.  We usually process and prepare orders to ship within 2 to 3 Business Days following receipt of the order and purchase. We usually ship by Fed Ex, or UPS who advertises 2-6 day business days for ground delivery, in the contiguous 48 United States. If shipment is by USPS the delivery may 4 to 10 days in the contiguous 48 United States and Alaska and Hawaii. Delivery to other locations usually will take 7 to 14 days and we reserve the right  to modify due to unforeseen circumstance that may develop that were neither planned for or that were not within the realm of reasonable expectations.

For some Routine or Special Order of certain PVC Ceiling Tile Product in Design and Color not in stock the S & H  is or may be at the stated minimum of $35.00 after accumulated usage absorbs the minimum stated charge is  $1.60 per PVC Ceiling.  Special Orders of this nature are shipped direct from the Factory to the Customer by Air Courier. In such instances there may be a United States Customs Duty that is factored into these S & H Cost. Shipment may be by various carriers such as DHL, UPS or FED EX,  Etc. In some instances we may be able to ship by using the customers preferred method of shipment or carrier.

GRID STRIPS are a new item and while we seek to stock up on these new products, or other products, may require shipment by International Air Carriers pursuant to the terms as stated herein.

OTHER SHIPPING COST CONDITIONS:

We accept Special Orders to Ship by Sea Cargo at the regular S & H price of $0.75 per Ceiling Tile. It is requested we be allowed to provide the actual quote for shipping and handling for the more difficult items such as Crown Molding or bulky items such as Large Rosettes and PVC Ceiling Tiles. The minimum shipping charge for Crown Moldings is $30.00 for 8 foot length and $20.00 for Crown Molding length under 5 feet as it cost as much to ship one piece as to ship multiple pieces therefore we will as stated quote the shipping and handling cost as to the purchase at the time of purchase. For shipments outside the USA, meaning the contagious 48 states, we will usually defer to the U. S. Postal Service. Federal Express or United Parcel Service and their rates apply as published on their respective web sites. As stated some bulky products are difficult to ship and the cost to ship can be expensive. For these reasons it is suggested all are better served if the product can be picked up at our warehouses. In the case of Crown Molding and in particular the thicker Commercial Drop In Ceiling Tiles require a separate quotation from the web site listing. This separate quotation must be pre arranged and the customer and seller must agree as stated separate of the web site listing in these types of matters. Please call 888-612-7573 or 800-349-5799 to confirm these types of Shipping & Handling matters.

The prevailing most reasonably and acceptable shipment method apply to all shipments to all locations. We accept all major credit cards and as offered or handled by Pay Pal. Please refer to our “Order Page”.

Should the product ordered be shipped to a foreign country, other than the United States of America, Importation Laws and Rules imposed by the recipient’s domiciled country usually referred to as Import Fees, Duty, Customs or some form of Import Tax may apply. Such Tax imposed and collected by that country on imported products are separate and are the full and total responsibility of the purchaser/customer and are collected by that country not by Ceiling Tiles By Us, Inc., or its agents or representatives. Should the customer refuse to pay such taxes , duty or fees and seek to collect from Ceiling Tiles By Us, Inc., all cost associated therewith shall be the responsibility of the original customer placing the order and making the purchase.

The terms stated herein and on this web site are not intended to infer nor create any indicated or suggestion as to any Guarantee as no Guarantees  are made, suggested nor intended due to vast possibilities of uncontrollable, unknown and non predictable  circumstances that may occur or develop in the world in which we live.

Product Return Policy:

Our Return policy is that the shipped product can be returned provided the shipped product has not been altered or damaged and remains unaltered and undamaged at customers expense & was not purchased as a Close Out or Discontinued Non Returnable Product, with all Return and Shipping arrangements handled by Customer and paid for by the Customer. The Customer is solely responsible for making return shipping and handling arrangements and the cost or expense associated with the return shipping and handling. It is requested the customer alert Ceiling Tiles By Us of the return to allow us to expect to receive the returned product. The product shall be returned within 7 days of purchase and delivery of the product. A Restocking and Handling Fee shall apply and be, in regular & routine scenarios, equal to 15% of the product purchase price, not inclusive of the initial shipping and handling fee for the original delivery, but in no event less than the minimal restocking fee of $30.00. Please Note Close Out, Discontinued, Discounted Sales are treated as  & Non Returnable, however in some scenarios there may exist an option to amend this requirement subject to unique circumstances & special considerations when involved parties can agree upon the return conditions as possible options and if terms can be agreed upon the restocking fee will be up to 35% of the original sale price of the involved product.

With the above conditions complied with the refund will be processed within 14 days of product receipt. The purchase date and or delivery date will apply as the start of the 7 days and should the customer elect to return the product at a point after the stated 7 days after the delivery and or purchase date then no refund will be available. Instead a credit toward a future purchase shall apply for the net return amount, less any initial shipping and handling or return shipping and handling and applicable restocking fee, provided the stated transaction, subsequent purchase, shall occur within 60 days of the confirmed return date, provided the above conditions are complied with. There is an Exception to this Return Policy & it applies to all Architectural Foam Ceiling Tiles Listed under the Catalog Catagory Titled “Fire Rated Foam Commercial Grid Suspended Ceiling Tiles” as follows:

Fire Rated Foam Commercial Grid Suspended Ceiling Tiles Exception to Standard Shipping & Handling:

Our Fire Rated Foam Commercial Grid Suspended Ceiling Tiles is formulated in the USA at the the time the order is placed & the Payment is made & therefore treated as a Custom Special Order.  Therefore a Restocking and Handling Fee shall apply and be equal to 50% of the product purchase price, not inclusive of the initial shipping and handling fee for the original delivery, but in no event less than the minimal restocking fee of  $50.00. With reference this product the tiles sizes are 2’x2’x3/4″ & 2’x4’x3/4″ as such the Shipping & Handling is expensive to return the product at customer expense. For these reasons we offer upon request one free sample of one of these Ceiling Tiles & charge only for the Shipping & Handling  for that one free Ceiling Tile to allow an informed decision to be made so the Customer can be absolutely certain on purchasing the product.

As a rule we ship by Fed Ex Ground providing delivery within the 48 contagious United States in 3 to 5 days. We do purchase insurance and All of our shipments are shipped insured as we do purchase insurance from the shipping method or shipping company and that insurance covers damage to product pursuant to application by the specific shipping company. We as a rule do not ship with a signature requirement to confirm delivery. However larger shipments are an exception and signature confirmation may be required. The reason is often times the customer may not be home when the product is delivered. Therefore we require the customer advise us as to any special shipping requirements they may desire to include but not limited to, leaving the package at a specific location such as a side porch or to specifically require a signature by the customer. When there is a signature requirement the shipping method/company will not leave the product at the address door and if no one is at the delivery location to sign for the delivery a call slip is left at the premises. The call slip request the customer pick up the product or call the delivery company to schedule the delivery of the product. Due to customer complaints for the signature confirmation we do not ship with a signature requirement unless specifically requested to do so by the customer.

Metal Ceiling Tiles including Tin, Aluminum or any material other than Plastic, PVC, Vinyl or Styrofoam:

This Portion of the Policy & Procedure applicable to Return of Product applies to the Metal Ceiling tiles meaning Tin, Aluminum or any material other than Plastic, PVC, Vinyl or Styrofoam. Please be certain of the accuracy of the Order at the time of Order Placement. No returns or Cancellations on Orders involving Solid Copper, Premium Artisan or Specialty Finish or Custom Orders. Due to the Complexity of the Manufacturing Process, Cost of Materials, Coloring Process there is a 25% cancellation fee on all cancelled orders; and a 50% restocking fee on all items returned in the condition/manner in which they were shipped. Must have a Return Authorization and must ship back within three days of obtaining the return authorization. Inspect all items upon receipt for damage and quantities; report discrepancies within seven (7) days. For full prices, product, specifications and offers Ceiling Tiles By Us, Inc, reserves the right to make adjustments/improvements due to market conditions. Colors displayed in marketing materials for reference only and may vary from actual dye to dye-lot subtleties in the finishing process. Some patterns may have minor dimpling and/or wrinkling inherent to the manufacturing process and replicating process. All lengths of cornice provide 48” of coverage, unless otherwise noted, and may need tweaking in the field to achieve nominal dimensions.

Inspection of Product Upon Arrival of Shipment and What to in the unlikely event you encounter Damaged Product:

We inspect every item prior to shipment. Nevertheless Please examine all shipping packages when they arrive and make sure they are not damaged in any way. Despite the fragile Stickers look for puncture hole they may penetrate the double strength shipping boxes we use. Check the corners of the boxes for indentation or any sign of damage. If you believe based upon the appearance of the box or boxes that there is a possible damage to the contents, notify the delivery person about it immediately. Make a note of your findings and actions on the document that you may be asked to sign, or ask the delivery person to provide you a form where you can specify that you have seen open and oblivious damage to the shipment boxes and suspect possible concealed damage to the product within the shipment boxes.

Should you encounter any damaged product it is required that you document that damage and minimally please do the following:

  1. Preferably take digital photographs but do photograph any damage to the shipment boxes, outside and inside to include the shipping label and “Fragile Stickers”.
  2. Preferably take digital photographs but do photograph any damage to the actual product to the extent you document all visible damages.
  3. Notify Ceiling Tiles By Us, Inc., immediately by telephone at 800-349-5799 or 954-917-8051 and by e-mail at ceilingtilesbyus@bellsouth.net and include the digital photographs as attachments to your e-mail.
  4. For shipping damages incurred in shipping product to customer we must have this information and preserve the shipping boxes and damaged product, separated from undamaged product to allow prompt notification to the shipping company of a pending claim for damages.
  5. For shipping damages incurred in your return of the product to Ceiling Tiles By Us, Inc., we will follow and perform the above items to assist you in presenting your claim for damages against the shipping company as we highly recommend you insure for the value of any returned product with your preference of shipping methods and shipping company.