Ceiling Tiles By Us Inc
1440 Coral Ridge Drive # 373
Coral Springs, Florida
Customer satisfaction is important to us.
We, Ceiling Tiles By Us, Inc., guarantee our products to be free of defects of craftsmanship for a period of one year from the actual date of purchase. We inspect every item prior to shipment and in the unlikely event you encounter any hidden craftsmanship or manufacturing defect such as in design form etc. the customer shall immediately upon receipt of the product inspect the product shipment, within 24 to 48 hours but in no event more seven (7) days after delivery of the ordered product:
Should the product be damaged upon delivery?
Shipping cost, other than posted sales applicable to discount and shipping restrictions, is a standard minimum charge which increases incrementally as more items are added to the order.
We usually process and prepare orders to ship within 2 to 3 Business Days following receipt of the order and purchase.
We usually ship by Fed Ex. USPS & UPS with delivery estimated at 2-10 day business days in the contiguous 48 United States. Delivery to other locations usually will take 7 to 14 working days and we reserve the right to modify due to unforeseen circumstances that may develop that were neither planned for or that were not within the realm of reasonable expectations.
Shipping cost, other than posted sales applicable to discount and shipping restrictions, is a standard minimum charge which increases incrementally as more items are added to the order.
We usually ship by Fed Ex, USPS & UPS, or DHL with delivery estimated at 2-10 working days in the contiguous 48 United States. Delivery to other locations usually will take 7 to 14 working days and we reserve the right to modify due to unforeseen circumstances that may develop that were neither planned for or that were not within the realm of reasonable expectations.
For some Routine or Special Order of certain PVC Ceiling Tile Product in Design and Color not in stock, the S & H is or maybe at the stated minimum of $45.00. which increases incrementally as more items are added to the order.
Grid strips are a new item and while we seek to stock up on these new products, or other products, may require shipment by International Air Carriers pursuant to the terms as stated herein.
We accept Special Orders or to Ship by Sea Cargo however, reserve the right to quote each such individual order, no such product order will be shipped without a quote & agreement between the parties involved. It is requested we be allowed to provide the actual quote for shipping and handling for the more difficult items such as Crown Molding or bulky items such as Large Rosettes and Special-Order PVC Ceiling Tiles. The minimum shipping charge for Crown Moldings is $30.00 for 8-foot length and $20.00 for Crown Molding length under 5 feet as it cost as much to ship one piece as to ship multiple pieces therefore we will as stated quote the shipping and handling cost as to the purchase at the time of purchase. For shipments outside the USA, meaning the contagious 48 states, we will usually defer to the U. S. Postal Service. Federal Express or United Parcel Service and their rates apply as published on their respective websites. As stated, some bulky products are difficult to ship and the cost to ship can be expensive. The case of Crown Molding and the thicker Commercial Drop-in Ceiling Tiles require a separate quotation from the website listing. This separate quotation must be pre-arranged and the customer and seller must agree as stated separately of the website listing in these types of matters. Please call 888-612-7573 to confirm these types of Shipping & Handling matters.
The prevailing most reasonable and acceptable shipment method applies to all shipments to all locations. We accept all major credit cards and as offered or handled by Pay Pal.& Authorized.net. Please refer to our “Order Page”.
Should the product ordered be shipped to a foreign country, other than the United States of America, Importation Laws, and Rules imposed by the recipient’s domiciled country usually referred to as Import Fees, Duty, Customs, or some form of Import Tax may apply. Such Taxes imposed and collected by that country on imported products are separate and are the full and total responsibility of the purchaser/customer and are collected by that country not by Ceiling Tiles By Us, Inc., or its agents or representatives. Should the customer refuse to pay such taxes, duty, or fees and seek to collect from Ceiling Tiles By Us, Inc., all costs associated therewith shall be the responsibility of the original customer placing the order and making the purchase.
The terms stated herein, and, on this web, the site is not intended to infer nor create any indicated or suggestion as to any Guarantee as no Guarantees are made, suggested nor intended due to vast possibilities of uncontrollable, unknown, and non-predictable circumstances that may occur or develop in the world in which we live.
In preparation for this site & its many pages and products, every effort has been made to offer the most current, correct, and clearly expressed information possible. Nevertheless, this is not a perfect world and no one nor anything can function at 100% proficiency 100% of the time, and human nature and other influences can cause inadvertent errors in the information that may occur. But without limiting anything here, Ceiling Tiles By Us Inc disclaims any responsibility for typographical errors and accuracy of the information that may be contained on the Ceiling Tiles By Us Inc web pages. Ceiling Tiles By Us Inc also reserves the right to make changes at any time without notice.
The information and data included on this site have been compiled by Ceiling Tiles By Us Inc staff from a variety of sources and are subject to change without notice. Ceiling Tiles By Us Inc makes no warranties or representations whatsoever regarding the quality, content, completeness, or adequacy of such information and data.
If misleading, inaccurate, or otherwise inappropriate information is brought to our attention, a reasonable effort will be made to fix or remove it. Such concerns should be in writing to e-mail address sales@ceilingtilesbyus.com
Due to the Size, Weight & Geographical Price Variance of this Product item, We Reserve the right to Quote the product price, shipping & handling to all geographical areas. Product Can Not Be Shipped Direct To Customer Location Without Prior Quotation & Agreement separate from this website listing. Please call 888-612-7573 or e-mail request for a quote to sales@ceilingtilesbyus.com to obtain Product Price, Shipping & Handling Quotation. WITH REFERENCE TO THIS CATEGORY OF PRODUCTS ALL SALES, ONCE ORDER PLACE, QUOTE PROVIDED & AGREEMENT REACHED BY INVOLVED PARTIES, ARE FINAL WITH NO CANCELLATION, NO RETURN, AND NO REFUND.
Please Note Close Out, Discontinued, Discounted Sales and Special Orders are treated as & FINAL SALE Non-Returnable & Non-Refundable.
With the above conditions complied with the refund will be processed within 14 days of product receipt.
Metal Ceiling Tiles including Tin, Aluminum, or any material other than Plastic, PVC, Vinyl, or Styrofoam:
This Portion of the Policy & Procedure applicable to Return of Product applies to the Metal Ceiling tiles meaning Tin, Aluminum or any material other than Plastic, PVC, Vinyl or Styrofoam. Please be certain of the accuracy of the Order at the time of Order Placement. No returns or Cancellations on Orders involving Solid Copper, Premium Artisan or Specialty Finish, Metal Tiles in Any Color, or Custom Orders. Due to the Complexity of the Manufacturing Process, Cost of Materials, Coloring Process there is a 25% cancellation fee on all canceled orders; and a 50% restocking fee on all items returned in the condition/way they were shipped. Must have a Return Authorization and must ship back within three days of obtaining the return authorization. Inspect all items upon receipt for damage and quantities; report discrepancies within seven (7) days. For full prices, product, specifications and offers Ceiling Tiles By Us, Inc, reserves the right to make adjustments/improvements due to market conditions. Colors are displayed in marketing materials for reference only and may vary from actual dye to dye-lot subtleties in the finishing process. Some patterns may have minor dimpling and/or wrinkling inherent to the manufacturing process and replicating process. All lengths of cornice provide 48” of coverage unless otherwise noted, and may need tweaking in the field to achieve nominal dimensions.
Inspection of Product Upon Arrival of Shipment and What to in the unlikely event you encounter Damaged Product:
We inspect every item prior to shipment. Nevertheless, please examine all shipping packages when they arrive and make sure they are not damaged in any way. Despite the fragile Stickers look for puncture holes they may penetrate the double-strength shipping boxes we use. Check the corners of the boxes for indentation or any sign of damage. If you believe based upon the appearance of the box or boxes that there is possible damage to the contents, notify the delivery person about it immediately. Make a note of your findings and actions on the document that you may be asked to sign or ask the delivery person to provide you a form where you can specify that you have seen open and oblivious damage to the shipment boxes and suspect possible concealed damage to the product within the shipment boxes.
Should you encounter any damaged product it is required that you document that damage and minimally please do the following:
1.Preferably take digital photographs but do photograph any damage to the shipment boxes, outside and inside to include the shipping label and “Fragile Stickers”.
2.Preferably take digital photographs but do photograph any damage to the actual product to the extent you document all visible damages.
3.Notify Ceiling Tiles By Us, Inc., immediately by telephone at 888-612-7473 and by e-mail at sales@ceilingtilesbyus.com and include the digital photographs as attachments to your e-mail.
4.For shipping damages incurred in shipping products to the customer we must have this information and preserve the shipping boxes and damaged products, separated from undamaged products to allow prompt notification to the shipping company of a pending claim for damages.
5.For shipping damages incurred in your return of the product to Ceiling Tiles By Us, Inc., we will follow and perform the above items to assist you in presenting your claim for damages against the shipping company as we highly recommend you insure for the value of any returned product with your preference of shipping methods and shipping company.
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